Returns & Exchanges

Return Policy Overview

We want you to be completely satisfied with your purchase. If you receive defective or incorrect items, we'll make it right. Please review our return policy below.

Eligible Returns

Defective Items

Items with manufacturing defects or print quality issues

Wrong Items

Items that don't match your order (wrong size, color, or design)

Damaged in Transit

Items damaged during shipping

Non-Returnable Items

Custom Printed Items

Unless defective, custom printed items cannot be returned

Items Returned After 14 Days

Returns must be initiated within 14 days of delivery

How to Return

  1. Contact us at returns@aileciapparel.com within 14 days of delivery
  2. Include your order number and reason for return
  3. Attach photos of defective or incorrect items
  4. Wait for return authorization and shipping label
  5. Ship items back in original packaging if possible

Refunds & Replacements

Once we receive and inspect your return, we'll process your refund or send replacement items within 5-7 business days. Refunds will be credited to your original payment method.

Questions?

Contact our returns department at returns@aileciapparel.com or call us at +1 (555) 123-4567.